13 Oct 2014
One of the great challenges of any business is dealing with customers. They can easily be angry or confused by your product. And as we know, people on the Internet get angry.
Here’s a collection of how-tos and philosophies on dealing with customers.
One of the best things @sivers did when building CD Baby into a tremendously success bootstrapped company was to treat all of his customers like people. And imagine how they themselves would like to be treated.
Since he started Karma, @daveofthefuture made himself the main point of contact for all his customers. Here are six things that he learned in the two years he’s been helping his customers out.
You’d expect the Snappy blog to be full of good support advice. Here @chaseclemons of Basecamp lays out some useful techniques from his experience
In other news you can also sign up for a single user account on Snappy for free, well worth it as I understand.
A great reminder from @mijustin that… just like Soylent Green… the Internet is made of people.
GrooveHQ is another SaaS Customer Service tool… here @lenmarkidan gives specific templates on dealing with some of the toughest customer emails you’ll receive.
From sources unknown, a friend emailed this to me. I believe it’s done the ‘rounds’ on Twitter, but a reminder that even giant Internet behemoths are formed of people.
And people are funny.